Return, Refund and Cancellation Policy

This policy does not affect your statutory rights. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. If you need anything further advice, you can always contact the relevant customer care department. 

What are my rights to cancel my order?

UK and EU customers have the right to cancel orders under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Consumer Contract Regulations 2013”). If you wish to cancel pursuant to the rights set out in the Consumer Contract Regulations 2013, please read the information below.

When you purchase an order online or by phone you have a statutory right to cancel your order at any time up to 14 calendar days from the day after you receive the goods, without any reason. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact the relevant customer care team.

If your order consists of multiple goods, the 14 calendar days period runs from when you get the last of the batch. This 14-calendar day period is the time you must decide whether to cancel, you then have a further 14 calendar days to send the goods back, for a full refund. It is the responsibility of the customer to show that you have cancelled your order in accordance with the “Consumer Contract Regulations 2013”, by clearly showing your intention to cancel.

It is always best to reach out to the relevant partner website for more details and guidance on this. In some cases, you may not be entitled to a refund so it’s best to check with them as soon as you can.

How do I notify you about cancelling my order?

It is always best to reach out to the relevant partner website for more details and guidance on this.

Are there any restrictions on cancelling my order?

It is always best to reach out to the relevant partner website for more details and guidance on this.

What is the policy of online returns?

You may be entitled to a refund during the expected lifetime of the product/s that you have purchased.

If my return is up to 14 days – after receiving your goods, in some cases you may be entitled to a full refund. Exclusions apply, please contact the relevant customer care team for further details as each company may have different returns and cancellation policies.

If my return is up to 30 days – if your goods are faulty, you may be entitled to a refund.

It is always best to reach out to the relevant partner website for more details and guidance on this. In some cases, you may not be entitled to a refund so it’s best to check with them as soon as you can.

Are there any return exclusions?

Some of our partners may have product exclusions. This may include but not limited to the following products. For more information, please visit the relevant partners website for return exclusions.

• Custom made products e.g., made to order
• Free items
• Gifts Cards & Gift Vouchers
• Goods that have been mixed inseparably with other items after delivery
• Installation services
• Perishable foodstuffs and beverages
• Personalised items e.g., made to order furniture
• Plants and molluscs
• Unsealed console games, audio CD’s, DVD’s / Blu Rays media or films with the security seal, not in-tact.
• Unsealed cosmetics, personal grooming, and hygiene products
• Unsealed mattresses, duvets, and pillows
• Unsealed underwear, lingerie, hosiery, and swimwear

What if you cannot fulfil my order?

It is always best to reach out to the relevant partner website for more details and guidance on this. In some cases, your order may be cancelled / refunded so its best to check with them as soon as you can.

Can I refuse a delivery?

It is always best to reach out to the relevant partner website for more details and guidance on this. In some cases, you may be charged so it’s best to check with them as soon as you can.

What if I am not present for delivery?

It is always best to reach out to the relevant partner website for more details and guidance on this. In some cases, you may be charged so it’s best to check with them as soon as you can.

What if the delivery address, I provided is wrong?

It is always best to reach out to the relevant partner website for more details and guidance on this. In some cases, you may be charged so it’s best to check with them as soon as you can.